Overstock.com

Overstock.com
 
Average Rating: 4.03/5.0 store rating
Customer Service 2
On-Time Delivery 3
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My shopping experience was very...

by Overstock.com Shopper, February 9, 2012
My shopping experience was very pleasant. I will shop again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Return policies suck.

by jwlfd, February 8, 2012
Beware of Overstock.com return policies. They sell you an item  with dicount points. But if you return it. They figure on retail price. I bought an item and was given discount points. When I returned it they charged me the difference between discount price and retail price.
That to me is like going to Sears and buying something at 50% off, but when I return it I have to pay retail price. So I would have to pay more to return item. This is hard to explain becasue I have never had this happen before and just doesn't make any sense. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Overstocks refused to refund me for an item I did not receive unless I removed the negative feedback I had ordered a radio from Amazon which was sold by Overstocks.com. I received an email stating the item had shipped with an   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Simple, quick, great merchandise. A...

by Overstock.com Shopper, February 5, 2012
Simple, quick, great merchandise. A great experience and we will shop again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

IT was a good experience. Product and...

by Overstock.com Shopper, February 4, 2012
IT was a good experience. Product and service were all .that could be expected/

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered an evening gown and was...

by Overstock.com Shopper, February 1, 2012
I ordered an evening gown and was following the order via their website. It was showing "Processing" for a week. I contacted the company via a "chat". The person on the other end couldn't answer my question as to why it was taking so long to process. She referred me to another department and told me someone would be getting in touch with me. I then received an email saying that my order would be shipped out in 1-4 business days. The next day, I received another email saying that my order had been cancelled due to an invetory error. I was and still am very disappointed!

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Return policy is terrible, true customer disservice

by cwahine, January 21, 2012
I purchased an item that fell apart after one week.  Got busy and attempted to return it two months later.  That's when I learned they have a 30 day return policy, which is absurd in this day and age.  True customer "disservice".  I will never shop with them again.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

The product was actually in good...

by Overstock.com Shopper, January 10, 2012
The product was actually in good condition.The box was torn apart but the biggest problem was that it didn't work.My child was so excited and now the let down and not able to find anything local to buy.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I did not like that I had to pay to...

by Overstock.com Shopper, January 2, 2012
I did not like that I had to pay to shipp them back and wished that was explained at purchasing. I do understand that the cost has to be paid somewhere though.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Very good product and description....

by Overstock.com Shopper, January 1, 2012
Very good product and description. Very fast shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I got the best price I could find and...

by Overstock.com Shopper, December 20, 2011
I got the best price I could find and received exactly what I order. It was a very good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was pleasantly surprised to see this...

by Overstock.com Shopper, December 18, 2011
I was pleasantly surprised to see this item at a substantially lower price than Amazon, and it was very easily done!

  I would shop here again
Overall Rating: 4/5.0 store rating
 
Terrible service - NEVER BUY ANYTHING EXPENSIVE HEREI bought a Dyson vacuum for nearly $600. It arrived, we assembled it, we tried it and did not find it met our needs - not maneuverable enough to easily get around and under furniture. I went online   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

unfortunately they don't have a...

by Overstock.com Shopper, December 16, 2011
unfortunately they don't have a lot of the items I look to purchase from time to time but they do have great prices on whatever they do have.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Received damaged merchandise but had...

by Overstock.com Shopper, December 16, 2011
Received damaged merchandise but had excellent customer service and resolved the matter quickly

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The digital hybrid tuner...

by Overstock.com Shopper, December 14, 2011
The digital hybrid tuner (Sangean) that I purchased was somewhat of a "Blind-Purchase". The Operating features were NOT WELL PROVIDED by either OVERSTOCKED.COM or the Manufacturer's (Sangean) Website. Also, technical specifications were NOT PROVIDED. I, still, am very happy with the product performance. The Model# HDT1 PERFORMS as indicated by the OWNER'S MANUAL (included with the tuner).

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shop at Amazon.com instead.

by daveinbanff, December 4, 2011
Poor shipping to international destinations.  They ship items out of there warehouse in the stated 1-3 days.  But it's shipped to a "International Processing Center" resulting in delays of atleast a week.  So since it "shipped" they won't offer a refund on the shipping services that weren't met under the terms of service for delivery standards.  I ended up ordering the same items from Amazon.com for half the price and had it in two days.  All still while waiting for my original order from Overstock.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Best price anywhere on this product....

by Overstock.com Shopper, November 6, 2011
Best price anywhere on this product. Even Amazon couldn't beat it. It was in stock and UPS delivered it quickly. The product arrived in good condition and fits my needs completely. The site also had plenty of customer product reviews to help my selection. Good job Overstock.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I've bought many small items from Overstock in the past - shoes, jewelry, pillows, etc. and they were satisfactory.  The items arrived quickly and shipping costs were reasonable.  I was overall a happy customer until I decided to buy a sofabed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I ordered the doors and they were at my...

by Overstock.com Shopper, November 4, 2011
I ordered the doors and they were at my house 3 days before they were scheduled to arrive! Thanks for such prompt service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No problems.

by Overstock.com Shopper, October 23, 2011
No problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

had no problems. Great shopping...

by Overstock.com Shopper, October 21, 2011
had no problems. Great shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I should have listened to other reviewers and their negative experiences. I ordered a couple rugs from Overstock. One was slated to ship sooner than the other. The day it was to arrive, however, a weird runner rug was there in its place when the rug I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

ordered an electric grill and returned...

by Overstock.com Shopper, October 5, 2011
ordered an electric grill and returned it because it did not have a thermostat. Reordered and got a Westinghouse which has four grilling temperatures. Your representative gave me free return shipping because I reordered. I appreciate it very much!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good price fast delivery works well

by Overstock.com Shopper, October 5, 2011
Good price fast delivery works well

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Brutal

by sarah1090, September 28, 2011
I placed a couple of orders through Overstock.com and I have had nothing but trouble. Trying to get something shipped to Canada is apparently too hard for the company to handle and dealing with customer care is useless. My first order of three items was shipped in three seperate packages, making tracking the items a complete headache. And, stupid me.. thinking everything would arrive as planned placed a second order of two items. It has been a month and I have only received 1 package out of five and the international customer care department has done NOTHING for me except tell me that if my items dont get delivered they will have to refund my money.The funny thing is, a work friend ordered almost the exact same order at the exact same time and had the exact same problems, so this is NOT just a one time problem. There is no point to ordering from this website if you are from Canada. No amount of money is worth the headache.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I am always impressed with the...

by Overstock.com Shopper, September 26, 2011
I am always impressed with the selection and availability of just what I need on overstock.com.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

easy to use website. Items were as...

by Overstock.com Shopper, September 25, 2011
easy to use website. Items were as described and colors exactly as expected. Items arrived in a timely manner. Well packaged.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great

by Overstock.com Shopper, September 20, 2011
great

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Overstock is misleading buyers by posting fake reviews or at least not allowing any negative ones. Research shows that online buyers rely heavily on reviews and tend to avoid products that receive negative feedback. Reviews being one of key decision   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

An escape from lost $$ luckily I did some homework and comparisons first

by netbuypro, September 13, 2011
The Australian $ is currently $1.03 against the USD. However when billed by Overstock an item advertised by them at USD $347 is listed as AUD $404 + $100 shipping.  The company's name should be OVERPRICED. At parity USD $347 = AUD $347 don't buy a calculator off this retailer. With luck time will sort them out and off the web. An identical item for sale on Amazon at $163 can be found on OVERPRICED for the bargain price of $300 with shipping costs x4 times the price the item is unbuyable. This company makes a mockery of web selling and stands out as a rip off merchant where customer service is not even a passing thought.Their name suggests overruns and sellouts but the reverse seems closer to the truth. Furthermore they make their retail sellers look like incompetant sharks when I'm sure their not, BE WARNED.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
Beware: Overstock.com has provided the WORST service.      I placed an order for a small rug on August 27th. In the early morning hours of September 2nd, I received an email telling me the order shipped. However, it didn't   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

good shopping experience

by Overstock.com Shopper, September 13, 2011
good shopping experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My only complaint is that there are too...

by Overstock.com Shopper, September 13, 2011
My only complaint is that there are too many security screens which pop up.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would rather pay more and be assured of quality and service.

by sassysal, September 5, 2011
    One of my orders was lost even though it was paid for. I finally received a new order, but it took some time.
    I recently ordered a bookbag for my son.  After three weeks it is a mess and unusable.  IHe usually keeps his bookbags from year to year. It was middle of the road in price so I thought it would last a little while.
    I have bought a few things that were okay products and have seen purchases made by others that were okay products, but I will not be ordering products I don't already know are good quality.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Credit Card Fraud - never buy from these crooks!

by andersonmark56, September 2, 2011
Ordered a small microphone for a colleague with a broken hand so he could use it with voice recognition software and continue to work.  Paid for 2 day shipping.  The next day, I get this email saying
"Unfortunately, before we can process your order we require further information. To protect your privacy, please contact us by phone rather than replying via email. You may reach us at 1-866-211-0729, Monday thru Thursday between the hours of 9:00 AM and 6:30 PM, Eastern Time, Friday between the hours of 9:00 AM to 5 PM, Eastern Time, and Saturday thru Sunday between the hours of 11:00 AM and 5:00 PM, Eastern Time."

Now I'm on hold for a while.  Next, I'm told I'M trying to defraud THEM!!!  Not only did they not bother to process my order in a timely fashion, they told me "the money will be returned to you in 2-3 business days.  This is how we do business".

I'll never buy anything from this place again, and neither will anyone I know, if I have anything to say about it.  Total fraud, ripoff.  Shame on you.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very happy to see this at a great price...

by Overstock.com Shopper, August 30, 2011
Very happy to see this at a great price and had rapid delivery. I am a former customer of Overstock and was happy with former purchases also.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great!

by Overstock.com Shopper, August 28, 2011
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have little time to shop for the...

by Overstock.com Shopper, August 16, 2011
I have little time to shop for the brand and model I feel will best fit my needs which is why Overstock.com works so well for me. So far, I have been very happy with every item I have purchased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was very easy to order.

by Overstock.com Shopper, August 14, 2011
It was very easy to order.

  I would shop here again
Overall Rating: 5/5.0 store rating

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